What is Click-2-Join?
Click-2-Join by Call Tracker gives your management team the ability to join or monitor a conversation, from a remote location, with just the click of a button. Click-2-Join is a perfect tool for "coaching" your employees while they are engaged in a customer service or sales call. Click-2-Join is extremely easy to use. Once logged onto the Call Tracker website, users just click on an active call and immediately their phone will ring and they will be joined into the conversation. Permission levels allow users to join in "full-conference" mode or "listen-only" mode. Built-in text messaging allows users to chat with employees during the conversation to help them close the deal or handle a difficult situation.